TERMS AND CONDITIONS

These Terms and Conditions apply to all train ticket searches, reservations, purchases, changes, cancellations, and related services made through our website.By using this website or making a train ticket booking, you acknowledge that you have read, understood, and accepted the Terms and Conditions below.

ACCEPTANCE OF TERMS

By accessing this website and using our booking services, you agree to comply with these Terms and Conditions and all applicable ticket rules associated with your selected train service.

You agree not to use the website for illegal purposes, interfere with its operation or security, provide false information, or attempt to access restricted areas of the website.

If you do not agree with these Terms and Conditions, please do not continue with your booking.

INDEPENDENT BOOKING SERVICE

We are an independent travel agency and not the official website of any railway operator.

Our website provides train search, booking, payment, ticket delivery, and customer support services for travelers in Thailand.

We do not own, operate, control, or manage trains, railway stations, railway infrastructure, onboard services, or railway schedules.

Train operations, schedules, carriage types, station facilities, delays, cancellations, and onboard services are controlled by the relevant railway operator or transportation provider.

Railway names, train numbers, station names, routes, seat classes, and other transportation references displayed on our website are used only to identify and describe the travel services available for booking.

TRAIN TICKET BOOKING

Our website allows passengers to search and reserve train tickets for routes throughout Thailand.

Available trains, schedules, seat classes, sleeper berths, fares, and ticket conditions are displayed according to the information available at the time of booking.

To process your reservation, passengers may be required to provide:

• Full passenger name
• Date of birth
• Gender
• Nationality
• Passport or identification information where required
• Email address
• Telephone number
• Travel date
• Departure and arrival stations
• Preferred train and departure time
• Preferred seat or sleeper class

Passengers are responsible for ensuring that all information provided during booking is complete and accurate.

Passenger names and identification details should match the documents used for travel. Incorrect information may result in additional charges, ticket modification requirements, or refusal of travel.

BOOKING CONFIRMATION

Submitting a reservation request does not automatically guarantee a seat, sleeper berth, or specific train.

A booking is considered confirmed only after payment has been successfully received, availability has been verified, and a confirmation or ticket has been issued.

Train availability may change quickly, particularly during weekends, public holidays, festivals, and peak travel periods.

If your selected train, class, berth, or departure time becomes unavailable before ticket issuance, our customer support team may contact you with available alternatives.

TRAIN SCHEDULES

Departure and arrival times displayed on our website are based on the latest information available at the time of search or booking.

Schedules may be changed due to operational requirements, railway maintenance, weather, infrastructure conditions, technical issues, public events, or other circumstances beyond our control.

Passengers should review their issued ticket carefully and check the latest departure information before traveling to the station.

TRAIN CLASSES AND SEATING

Different train services may provide different seat and sleeper options. Depending on the selected train, available classes may include:

• First Class Sleeper (2-Berth Private Cabin)
• Second Class Sleeper (Air-Conditioned)
• Second Class Sleeper (Fan - Non Air-Conditioned)
• Second Class Seat (Air-Conditioned)
• Second Class Seat (Fan - Non Air-Conditioned)
• Third Class Seat (Fan)

Carriage layouts, bedding, seat design, colors, equipment, toilets, power outlets, air-conditioning, and other amenities may vary depending on the train type, carriage, route, and operating conditions.

Images shown on our website are for illustrative purposes only and may not represent the exact carriage assigned to your journey.

SEAT AND BERTH ASSIGNMENT

Passengers may request preferred seats, upper berths, lower berths, or cabin arrangements where available.

However, a specific seat number, berth position, carriage number, or cabin cannot be guaranteed until the ticket has been issued.

Railway operators may change seat or carriage assignments for operational reasons. Where possible, an equivalent class will be provided.

FARES AND PRICES

Ticket prices may vary according to route, train type, seat class, sleeper class, travel date, availability, and booking conditions.

The total amount displayed during booking may include the train fare, applicable booking fees, service charges, payment processing costs, and other charges where applicable.

Fares are not guaranteed until payment has been completed and the booking has been successfully confirmed.

If a significant fare change occurs before ticket issuance, we will notify you before completing the affected booking.

PAYMENT

Available payment methods will be displayed during the booking process.

Depending on availability, passengers may pay using major international credit or debit cards and other supported online payment methods.

Payments are processed through secure payment systems.

Your card issuer or bank may apply foreign transaction fees, currency conversion fees, or other payment charges. These charges are determined by your financial institution and are outside our control.

For security and fraud prevention purposes, certain transactions may require additional verification before tickets can be issued.

E-TICKETS AND TICKET DELIVERY

After successful payment and ticket issuance, your booking confirmation and/or electronic ticket will be sent to the email address provided during booking.

Passengers should check both their inbox and spam or junk folder if the ticket is not received within the expected processing time.

Passengers are responsible for providing a correct and accessible email address.

We are not responsible for delays or delivery problems caused by incorrect email addresses provided by customers.

If payment has been successfully completed but you have not received your ticket, please contact our customer support team as soon as possible.

TICKET CHANGES

Ticket changes are subject to seat availability, fare conditions, train type, travel class, and the time remaining before departure.

Under our current ticket policy, change requests should generally be submitted at least 48 hours before the scheduled departure time.

The following general change conditions apply:

• First Class Sleeper (2-Berth): 50% of the original ticket price + fare difference
• Second Class Sleeper (AC/Fan): 50% of the original ticket price + fare difference
• Second Class Seat (AC/Fan): 50% of the original ticket price + fare difference
• Third Class Seat: Changes are not permitted

If the replacement ticket is more expensive than the original ticket, the passenger must pay the applicable fare difference.

Change requests submitted less than 48 hours before departure may be denied or may be subject to additional charges.

CANCELLATION AND REFUND

Under our current ticket conditions, voluntary cancellation is generally not permitted for tickets purchased through our website unless otherwise stated at the time of booking.

Passengers should carefully review the route, train number, departure date, departure time, passenger information, and seat class before completing payment.

If a train is cancelled or significantly affected by the railway operator, available options may include an alternative service, ticket modification, or refund depending on the circumstances and applicable ticket conditions.

Any approved refund may require processing time depending on the railway operator, payment provider, issuing bank, and original payment method.

MISSED TRAINS AND NO-SHOW

Passengers are responsible for arriving at the correct railway station with sufficient time before departure.

If you miss your train because you arrive late, travel to the wrong station, fail to present required documentation, or do not board for personal reasons, your ticket may become invalid.

No-show tickets may not be eligible for changes or refunds.

Passengers are advised to arrive at the station at least 30-60 minutes before departure.

TRAVEL DOCUMENTS

Passengers must carry the appropriate identification documents required for their journey.

International travelers should carry their original passport or other acceptable travel identification.

The passenger name on the train ticket should match the identification document presented during travel where identification is required.

Passengers are responsible for ensuring that all passports, visas, entry permits, and travel documents required for their overall journey are valid.

CHILDREN

Child ticket conditions may vary depending on age, height, seat usage, train type, and applicable railway rules.

Passengers traveling with children must provide accurate age information when making a reservation.

Parents or accompanying adults are responsible for carrying appropriate identification or supporting documents for children where required.

LUGGAGE POLICY

Passengers may carry personal baggage onboard subject to applicable railway regulations.

General luggage allowances may include:

• First Class: Up to 60 kg
• Second Class: Up to 40 kg
• Third Class: Up to 30 kg

Luggage must not obstruct aisles, doors, emergency exits, or occupy additional passenger seats.

Passengers are responsible for supervising and securing their personal belongings throughout the journey.

Valuable items such as passports, cash, jewelry, electronics, and travel documents should remain with the passenger whenever possible.

OVERSIZED AND HEAVY LUGGAGE

Large or oversized items such as bicycles, motorcycles, surfboards, large musical instruments, or other bulky objects may need to be transported separately through available freight or cargo services.

Advance registration may be required, and additional charges may apply depending on the type, weight, size, and route.

Passengers traveling with oversized items are advised to arrive at the station early and contact railway staff for assistance.

PROHIBITED AND RESTRICTED ITEMS

Passengers must not bring dangerous or prohibited items onboard trains, including but not limited to:

• Explosives or flammable substances
• Weapons or ammunition
• Hazardous chemicals
• Dangerous sharp objects
• Other items prohibited under applicable safety regulations

Passengers may be required to undergo baggage or security inspections where applicable.

TRAIN DELAYS, SCHEDULE CHANGES AND CANCELLATIONS

Train services may occasionally be delayed, rescheduled, shortened, diverted, or cancelled due to operational requirements, weather, railway maintenance, infrastructure repairs, technical issues, accidents, or other circumstances beyond our control.

If we receive notification of a significant schedule change affecting your confirmed booking, we will make reasonable efforts to inform you using the contact information provided during booking.

Passengers should therefore ensure that their email address and telephone number are correct and should check their email regularly before departure.

Available alternatives, changes, or refunds resulting from railway disruptions will depend on the applicable ticket conditions and decisions of the railway operator.

FORCE MAJEURE

We are not responsible for delays, cancellations, service interruptions, or losses resulting from circumstances beyond reasonable control.

Such circumstances may include severe weather, floods, storms, natural disasters, railway infrastructure failures, accidents, government restrictions, strikes, civil disturbances, public emergencies, epidemics, or other force majeure events.

Where possible, we will assist passengers with available alternatives according to the rules and conditions applicable to the affected railway service.

PASSENGER RESPONSIBILITIES

Before completing payment, passengers are responsible for reviewing:

• Passenger names and personal information
• Departure station
• Arrival station
• Travel date
• Train number and departure time
• Seat or sleeper class
• Change and cancellation conditions
• Baggage rules
• Required identification and travel documents

After receiving your ticket, please review all information immediately and contact customer support if you identify an error.

WEBSITE INFORMATION

We make reasonable efforts to keep train schedules, fares, seat descriptions, route information, baggage information, and travel guidance accurate and up to date.

However, railway information may change without prior notice.

The final information shown on your issued ticket and any subsequent operational notification should take priority over general information displayed on the website.

LIMITATION OF LIABILITY

We are responsible for providing our booking and customer support services with reasonable care.

However, as an independent travel agency, we are not responsible for the operation of trains or railway infrastructure.

We are therefore not responsible for events outside our reasonable control, including:

• Train delays or cancellations
• Changes made by railway operators
• Railway infrastructure or technical problems
• Weather disruption
• Passenger no-shows
• Lost or stolen personal belongings
• Passport, visa, or identification issues
• Services directly provided by railway operators or other third parties

Nothing in these Terms and Conditions excludes any rights or remedies that cannot legally be excluded under applicable law.

PRIVACY

Passenger information provided during the booking process may be used for reservation management, payment processing, ticket issuance, customer support, fraud prevention, and compliance with applicable legal requirements.

Please refer to our Privacy Policy for further information regarding the collection, processing, and protection of personal information.

CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time to reflect changes in our booking services, ticket rules, payment procedures, railway policies, or applicable requirements.

Passengers are encouraged to review the latest Terms and Conditions before making a new reservation.

CONTACT AND CUSTOMER SUPPORT

If you require assistance with a booking, ticket change, payment, luggage, travel documents, or any other train-related matter, please contact our customer support team.

For existing reservations, please provide your booking reference and the email address used during booking so that we can assist you efficiently.

IMPORTANT NOTE

We are an independent travel agency and not the official website of any railway operator.

By completing a train ticket reservation through our website, you confirm that you have reviewed your booking details and agree to the applicable fare rules, ticket conditions, change and cancellation policies, and these Terms and Conditions.

Please review all travel information carefully before making payment and contact our customer support team if you require clarification before completing your reservation.